hbajae Privacy Policy
Protecting your personal information is our highest priority. Here is a complete description of how hbajae collects, uses, and stores your information.
1. Introduction and Purpose of This Policy
hbajae is a trusted online casino and sports betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy has been created so that you can clearly understand what kind of information hbajae collects from you, how it is used, and what your rights are.
This policy applies to the hbajae website (https://hbajae.cam) and all related services. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you have any questions while reading this policy, please contact us.
2. What Information We Collect
hbajae collects various types of information that help us provide and improve our services. The types of information we collect are described in detail below:
A Personal Identification Information
Information you provide at the time of account registration:
- Full name (real name)
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- National ID card or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
B Automatically Collected Information
When you use the platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Date and time of access (Bangladesh Standard Time / UTC+6)
- Page views and session data
- Information related to cookies and tracking technologies
C Financial Transaction Information
For every deposit and withdrawal, we record the following information:
- Transaction amount and time
- Payment method (bKash, Nagad, Rocket, Upay)
- Transaction number and reference code
- Balance history
D Gaming Activity Information
For the purpose of improving your gaming experience and ensuring responsible gaming:
- Game history and results
- Bet amounts and types
- Session duration and activity
- Bonus usage records
3. Purpose of Information Use
hbajae uses your information only for specific and legitimate purposes. We do not use your information for any purpose other than those described below:
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and securing accounts |
| Identity Verification | Carrying out the KYC (Know Your Customer) process |
| Financial Transactions | Ensuring deposit and withdrawal processing |
| Customer Service | Resolving issues and providing support |
| Security | Fraud prevention and account protection |
| Responsible Gaming | Helping to prevent excessive gaming and set limits |
| Legal Compliance | Adhering to applicable laws and regulations |
| Service Improvement | Improving user experience and platform quality |
4. Sharing Information with Third Parties
hbajae does not sell or rent your personal information. However, in the limited circumstances described below, we may share information with specific third parties:
1 Payment Providers
Transaction-related information is shared with bKash, Nagad, Rocket, and Upay as needed to complete financial transactions. These organizations follow their own privacy policies.
2 Game Providers
Game providers including Pragmatic Play, Spribe, JILI, and PG Soft may receive specific session data to operate their games properly. They only receive information necessary for providing game services.
3 Legal Authorities
Information may be shared with relevant authorities to fulfill legal obligations, for the purposes of an investigation, or in accordance with a valid court order.
4 Technology and Security Partners
Technical information may be shared with SSL encryption and security providers to maintain the security and functionality of the platform. This information is always kept in an encrypted state.
5. Information Security Measures
hbajae uses industry-standard technology and methods to ensure the security of your information:
1 SSL Encryption
All of our data transfers are protected by 256-bit SSL encryption, ensuring the highest level of security for your information.
2 Two-Factor Authentication
Two-factor authentication (2FA) is available for added protection on your account.
3 Regular Security Audits
Regular security audits are conducted to identify vulnerabilities in our system.
4 Restricted Access
Only authorized staff can access your personal information, and all are bound by confidentiality agreements.
6. Cookies and Tracking Technologies
The hbajae website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. They are used to improve the functionality of our platform and enhance your user experience.
A Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security verification, and save language preferences. These cookies cannot be disabled.
B Functional Cookies
These cookies remember your preferences and settings to provide a better experience on your next visit. They are optional and can be disabled from your browser settings.
C Analytical Cookies
These cookies are used to analyze platform traffic and usage. The information collected is completely anonymous and is used only to improve the quality of the service.
You can manage cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.
7. Data Retention Period
hbajae does not retain your information longer than necessary. However, due to legal obligations and business requirements, certain information must be stored for a specified period:
| Type of Information | Retention Period |
|---|---|
| Account Information | Minimum 5 years after account closure |
| Transaction Records | Up to 7 years as required by law |
| Gaming History | While the account is active and 2 years after closure |
| Communication Records | 1 year after the issue is resolved |
| Log Files and Cookie Data | Maximum 13 months |
8. Your Rights
As a hbajae user, you have the following rights over your personal information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request that incorrect or incomplete information be corrected or updated.
Right to Erasure
You may request that your information be deleted if there is no legal obligation to retain it.
Right to Portability
You may request that your information be exported in a standard format.
Right to Restrict Processing
You may object to the processing of your information in certain circumstances.
Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw that consent at any time.
9. Protection of Minors
hbajae is for those aged 21 or above only. We do not knowingly collect information from any minor. Age is verified at the time of registration and if a person is found to be under 21, they are not permitted to create an account.
If we are informed that a minor is using our platform, we will immediately suspend that account and delete all associated data.
10. Changes to the Policy
hbajae reserves the right to amend or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be shown when you log in to the platform
- The "Last Updated" date at the top of this page will change
If you continue to use the platform after the changes, you will be considered to have agreed to the updated privacy policy. Therefore, it is recommended that you visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is always ready to help resolve your issues.