hbajae Responsible Play — Your Safety is Our Priority
hbajae believes entertainment should always be safe and controlled. Use our responsible gaming tools and set your own limits for fun.
What is Responsible Gaming?
Responsible gaming means enjoying online games as a form of entertainment — not as a source of financial problems, stress, or addiction. At hbajae, we want you to end every session with a plan, accept both losses and wins equally, and always play within your budget.
Gambling is primarily a leisure activity. However, for some people it can become uncontrolled. If you ever feel like you are losing control over your play, our tools and support team are always here for you.
To ensure responsible play at hbajae, we support you through deposit limits, self-exclusion, time-out breaks, and 24/7 support. Our goal is to keep your gaming experience positive and safe at all times.
Warning Signs of a Gambling Problem
- Spending more than your set budget
- Continuing to play to recover money you have lost
- Neglecting family or work time to play
- Lying or hiding the fact that you are playing
- Spending too much time on online games
- Playing with borrowed money or by breaking into savings
- Feeling restless or anxious when not playing
Our Protection Tools
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, you must wait at least 7 days, but reducing it can be done instantly.
Time-Out Break
If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this period your account will be completely inactive. Access will be restored automatically once the break ends.
Self-Exclusion
If you feel that gaming is having a negative effect on your life, you can exclude yourself for 3 months, 6 months, 1 year, or permanently. If you try to open a new account while self-exclusion is active, it will be blocked.
Session and Spending Tracking
In your account you can see a full history of each session's duration, deposit amounts, and total spending. Use this information to evaluate your own gaming habits and adjust your limits if needed.
24/7 Support
If at any time you feel that gaming is causing problems, contact our support team in Bengali. We are available on live chat seven days a week, twenty-four hours a day — without any judgment.
Reality Check
At set intervals we send you a message reminding you how long you have been playing. This reminder helps you stay aware of the time and gives you the opportunity to end your session in a planned way.
Steps to Activate the Tools
Log In to Your Account
Log in to your personal account on hbajae and click the profile icon at the top right.
Go to the "Responsible Play" Section
In your account settings, find the "Responsible Play" or "Responsible Gaming" section.
Choose the Tool You Need
Select whichever you need — deposit limit, time-out, self-exclusion, or reality check.
Confirm and Save
Review the set limit or time period, then confirm — the change will take effect immediately.
Healthy Gaming Tips
✔ Keep These in Mind
- Set a specific budget before you play and stick to it.
- See gaming as entertainment, not a source of income.
- Give priority to spending time with family and friends.
- Take regular breaks — if you have been playing for about an hour, rest for a while.
- Only play with money you can afford to spend on leisure.
- Log out and focus on other activities when needed.
✘ Avoid These
- Do not place bigger bets out of anger or frustration after a loss.
- Do not gamble when you are under stress or feeling depressed.
- Avoid gaming after consuming alcohol or other substances.
- Never play with borrowed money or by breaking into your savings.
- Do not play by neglecting important responsibilities in your life.
- Avoid participating under pressure from others or out of competition.
Need Help? We Are Here
If you ever feel you need help with responsible play, the hbajae support team is always ready. Our support team provides service in Bengali and keeps your privacy fully protected. You can ask for help without any judgment or shame.
If a gaming problem is identified, our team will help you use the right tools, temporarily close your account, or complete the self-exclusion process. Your well-being is what matters most to us.
Assess Yourself
Ask yourself the questions below. If the answer to even one of them is "yes", please contact us:
- Do I spend more than my set budget?
- Do I keep playing to recover money I have lost?
- Is gaming affecting my relationships or work?
- Do I lie to my family about playing?
- Do I feel mentally restless when I am not playing?
Play Safe, Play with Enjoyment
Keep your gaming experience on hbajae positive and controlled at all times. Browse our game sections or read the FAQ for any questions.